offtheave
Help Center

How can we help?

60 articles for “troubleshooting”

  1. How do I change my email?…be asked for one. The confirmation link is still required. Troubleshooting "That email is already used by another account" : each address can belong to only one…Account & Sign-in
  2. How do I get support?…still come to us through the Contact page. Limits and troubleshooting You can send up to 5 messages an hour. If you see "You've sent several messages in the last…Getting Started
  3. How do I edit my profile?…of your profile, see How do I pin a post to my profile? Troubleshooting "Use a JPG, PNG, GIF or WebP image" : the file is another format (like HEIC). Convert or…Account & Sign-in
  4. Upload limits and storage…give buyers the untagged WAV under Files for buyers . Troubleshooting "Your plan allows songs up to…" : that one file is over your plan's largest song size. Export…Music
  5. How do I delete my account?…and information needed to prevent fraud or follow the law. Troubleshooting "Type your username exactly to confirm" : type the username shown in the box (the @ is…Account & Sign-in
  6. How do I open a downloaded mixtape?…Extract . Open the folder and tap a track to play it. Troubleshooting The ZIP won't open or says it's damaged : the download was probably cut off. Delete it and…Music
  7. How do I file a DMCA copyright notice?…We don't share your email, phone or address with them. Troubleshooting "This isn't an offtheave link." We can only act on material hosted on offtheave. "We can't…Getting Started
  8. How do I create an account?…for now and upgrade later from Settings → Membership . Troubleshooting "Too many sign-ups from here." Wait an hour and try again. "That email already has an…Getting Started
  9. How do I set up two-step sign-in?…your wallet. After those, you land on the code screen. Troubleshooting Codes keep failing : use the newest code, and make sure your phone's date and time are set…Account & Sign-in
  10. Signing in with Google, Discord or a wallet…wallet is your only way in, unlinking it can lock you out. Troubleshooting "Confirm your email first" : open the confirmation link we sent, then sign in again. See How…Account & Sign-in
  11. How do I upload a mixtape?…toward your music storage. See Upload limits and storage . Troubleshooting "Track 3: attach its file again" : the browser couldn't keep that file. Tap the track and…Music
  12. How do I upload a video?…is a plan feature too. See How do I schedule a release? Troubleshooting “That file isn’t a video we can use.” Export or convert it to MP4 and try again. “File too…Videos & Shorts
  13. How do I upgrade or change my plan?…sales that goes with your plan at the time of each sale. Troubleshooting The plan button says "In your cart". It's already there. Open the cart to check out or remove…Plans & Billing
  14. How do messages work?…Messages from the offtheave team always go to your Inbox. Troubleshooting Not sent · Tap to retry : the message didn't reach us. Check your connection and tap it to…Messages & Notifications
  15. How do I change my password?…and you can disconnect sign-in methods you no longer use. Troubleshooting "Your current password is incorrect" : check caps lock and try again, or use Forgot your…Account & Sign-in
  16. How do I get paid?…in Settings → Payments and go straight to that wallet. Troubleshooting The label says "Unfinished". Stripe needs more details. Click Finish setup . If Stripe…Selling & Payouts
  17. How do stories work?…a song, the video plays muted so the song can be heard. Troubleshooting Add a photo or video : you tried to post without media. Use a JPG, PNG, GIF or WebP photo, or…Stories & Photos
  18. How do I edit or delete a song or mixtape?…afterwards, open My Library , which recounts your storage. Troubleshooting Save changes is grayed out : nothing has changed yet. "Can't edit this" : you can only edit…Music
  19. How do I use the Beat Maker in the Booth?…, ready to release. See How do I make a song in the Booth? Troubleshooting “Couldn’t load these sounds.” Pick another kit or try again later. “That kit is part of … and…Creator Studio
  20. My upload was taken down for copyright. What now?…counter-notice is being reviewed or has been forwarded. Troubleshooting "Nothing of yours is taken down by a copyright notice right now." You're signed in to a…Privacy & Safety
  21. Listening history…60 days are removed. For videos, see Continue watching . Troubleshooting Something I played isn't in History : check the type filter and the search. Also check…Music
  22. How do I spend XP?…$DORA on fedora.foundation. See Withdrawing XP as $DORA . Troubleshooting The XP option is grayed out. Your balance is lower than the price. There's no XP option on a…XP, Badges & Rewards
  23. How do I edit or delete a video or short?…want to hide it, set Who can see it to Private instead. Troubleshooting “Only the person who uploaded it can edit it.” You can only edit your own uploads. “Scheduled…Videos & Shorts
  24. How do communities work?…everyone can read them, but only admins can post. Troubleshooting You're banned from this community : see Removed or banned from a community . This community…Communities
  25. How do boosts work?…a boost . Paid boosts can’t be deleted. Pause one instead. Troubleshooting “Only public content can be boosted.” Make the item public (and let a video finish…Creator Studio
  26. How can I pay?…payments still appear in your history, marked PayPal. Troubleshooting An item is flagged in your cart. Something changed (it's no longer for sale, the price…Plans & Billing
  27. How do I make a song in the Booth?…tied to a plan; locked ones show which plan unlocks them. Troubleshooting “Allow microphone access to record.” Allow the microphone for offtheave in your browser’s…Creator Studio
  28. Anthem and voice intro…haven't set one, nothing shows in its place for visitors. Troubleshooting A song doesn't show up in search : try the artist's name, or fewer words from the title.…Account & Sign-in
  29. How do I upload a song?…a plan that includes it. See How do I schedule a release? Troubleshooting "That audio file isn't one we can play" : the file isn't really MP3, M4A, AAC, WAV or FLAC…Music
  30. How do I schedule a release?…you add later on the edit page get the same release time. Troubleshooting "Pick a release time in the future" : the time you chose has already passed. On the upload…Music

Browse by topic

Still need help?

Send us a message and a person will get back to you by email (you don’t need an account).

Contact us Copyright issue