Account & Sign-in

Signing in, your profile, email, password, two-step sign-in and closing your account.

I can't sign inMost sign-in problems come down to a forgotten password, an email address that hasn't been confirmed yet, or too many wrong tries in a row. Find the message you're…
How do I edit my profile?Go to Edit profile (or select Edit profile on your own profile). There you can change your photo, cover, display name, bio, location, links, Anthem and voice intro, and…
How do I change my email?Change it in Settings → Account under Email . The new address only takes over after you open the confirmation link we send to it, so your email stays the same until…
How do I change my password?Go to Settings → Account , find Password , enter your current password and your new one twice, then select Change password . You stay signed in on the device you're…
How do I set up two-step sign-in?Two-step sign-in asks for a 6-digit code from an authenticator app after your password, so a stolen password alone isn't enough to get into your account. Turn it on in…
How do I manage my devices?Settings → Security has a list called Where you're signed in . It shows each browser or device that signed in to your account, and lets you sign any of them out. What…
How do I confirm my email?When you sign up, we email you a link titled Confirm your email for offtheave . Open it within 24 hours and your account is confirmed. You can't sign in with your email…
What are the username rules?Your username is your @handle and the address of your profile (offtheave.com/yourname). It must be 3 to 30 characters long and can use only letters, numbers, periods,…
Can I change my username?Your username can't be changed once your account is created, but your display name can be changed anytime. Most people only need to change the display name, since that's…
Can I have more than one account?No. Our Terms allow one account per person. Extra accounts made to get around a ban, to get around your plan's limits, to fake engagement or to pretend to be someone…
Signing in with Google, Discord or a walletBesides email and password, you can sign in with Google, X, Facebook, Discord or Reddit, or with a Solana wallet (Phantom, Backpack or Solflare). You can add or remove…
How do I delete my account?Go to Settings → Security , scroll to Delete account and select Delete my account . You'll type your username (and your password, if you have one) to confirm. Deleting…
Anthem and voice introYour Anthem is a song you pick to feature at the top of your profile, where visitors can play it. Your voice intro is a short recording of you that sits on your profile…
How do I pin a post to my profile?Open the post's Post options menu (⋯) and select Pin to your profile . The post then shows first on your profile's Feed tab with a Pinned label. Step by step Find the…
Free vs. paid accountsA free account lets you listen, upload, post and join the community. Paid plans (Bronze, Silver and Gold) raise your limits, like storage and upload sizes, and add tools…

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