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80 articles for “new-account”

  1. Why was my new account blocked?A new account can be stopped if it's linked to another account that's banned, or if it's made on the same device as an account that has reached its plan's storage limit.…Privacy & Safety
  2. I can't sign inMost sign-in problems come down to a forgotten password, an email address that hasn't been confirmed yet, or too many wrong tries in a row. Find the message you're…Account & Sign-in
  3. Can I have more than one account?No. Our Terms allow one account per person. Extra accounts made to get around a ban, to get around your plan's limits, to fake engagement or to pretend to be someone…Account & Sign-in
  4. How do I change my email?Change it in Settings → Account under Email . The new address only takes over after you open the confirmation link we send to it, so your email stays the same until…Account & Sign-in
  5. How do I upgrade or change my plan?Pick the new plan on the Plans page, add it to your cart and check out. The new plan starts as soon as the payment goes through, and your old plan stops at the same…Plans & Billing
  6. How do I confirm my email?When you sign up, we email you a link titled Confirm your email for offtheave . Open it within 24 hours and your account is confirmed. You can't sign in with your email…Account & Sign-in
  7. Why was my account suspended or banned?Accounts are suspended or banned when a moderator finds that they broke our Terms of Service . A suspension lasts a set number of days; a ban is permanent. The reason is…Privacy & Safety
  8. How do I change my password?Go to Settings → Account , find Password , enter your current password and your new one twice, then select Change password . You stay signed in on the device you're…Account & Sign-in
  9. Signing in with Google, Discord or a walletBesides email and password, you can sign in with Google, X, Facebook, Discord or Reddit, or with a Solana wallet (Phantom, Backpack or Solflare). You can add or remove…Account & Sign-in
  10. How do I create an account?Go to Join free and sign up with your email, with Google, X, Facebook, Discord or Reddit, or with a Solana wallet. Sign-up has three steps: Account , Profile and Plan .…Getting Started
  11. How do I set up two-step sign-in?Two-step sign-in asks for a 6-digit code from an authenticator app after your password, so a stolen password alone isn't enough to get into your account. Turn it on in…Account & Sign-in
  12. How do messages work?Messages are private, one-to-one conversations with other members. They update live: new messages, typing, read ticks and reactions show up without refreshing. You'll…Messages & Notifications
  13. Topping up a boostA top-up adds budget to a boost you already paid for, and can push back its end date. The boost keeps its history and stats instead of starting over. Top-ups are paid…Creator Studio
  14. How do I stay updated on new features?The offtheave team posts announcements and new features in the Site Information community at /community/site-updates . You may also get announcements from the offtheave…Getting Started
  15. How do I edit or delete a video or short?Open the video or short, choose Edit video or Edit short from its ⋯ menu, make your changes and press Save changes . You can change everything except the video file…Videos & Shorts
  16. How do notifications work?Your notifications live at Notifications (the bell at the top of the site). A dot on the bell means you have something new. Everything we notify you about shows up here,…Messages & Notifications
  17. Keeping your account safeUse a strong password you don't use anywhere else, turn on two-step sign-in, and check which devices are signed in from time to time. Everything below is in Settings →…Privacy & Safety
  18. What is offtheave?offtheave is a music and creator community for independent artists and the people who love their music. You can upload and sell your songs, beats, mixtapes and videos,…Getting Started
  19. What are message requests?When someone you don't follow messages you for the first time, the conversation waits in Requests instead of your Inbox. It stays there until you accept it or reply. The…Messages & Notifications
  20. How do playlists work?A playlist is your own list of songs, in the order you choose. Create one from Playlists with New playlist , or on the spot when you add a song. You decide who can see…Music
  21. How do I manage my devices?Settings → Security has a list called Where you're signed in . It shows each browser or device that signed in to your account, and lets you sign any of them out. What…Account & Sign-in
  22. My upload was taken down for copyright. What now?When a copyright owner sends us a valid notice about something you uploaded, we make it private so only you can see it, and we email and notify you. If you believe it…Privacy & Safety
  23. How do I make a song in the Booth?The Booth is a recording studio in your browser. Bring in a beat or instrumental (or make one), record your vocals over it, mix each part, and render a finished track to…Creator Studio
  24. Upload limits and storageEvery plan comes with music storage, video storage, and a largest file size for a single song or video. Your plan's current numbers are in the table below. You can see…Music
  25. How do I suggest a feature?Send your idea from the Contact page and choose Something else . Every message is read by the team, and ideas from members shape what we build next. Step by step Open…Getting Started
  26. How do I edit or delete a song or mixtape?Open the song or mixtape, choose the ⋯ menu, and select Edit song or Edit mixtape . You can also find everything you've uploaded in My Library , where each item's ⋯ menu…Music
  27. How do I use the Beat Maker in the Booth?The Beat Maker lives inside the Booth . It lets you build a drum pattern or a melody on a simple grid, hear it loop, and drop it onto your song as a new track. You don’t…Creator Studio
  28. Beat licensesYes. You sell beats with license tiers you create in Creator Studio → Licenses . Each tier has its own price, set of files, stream limit, rights and written agreement.…Selling & Payouts
  29. How do I delete my account?Go to Settings → Security , scroll to Delete account and select Delete my account . You'll type your username (and your password, if you have one) to confirm. Deleting…Account & Sign-in
  30. Inviting friends (referrals)Share your invite link, and when someone signs up with it and confirms their email, you earn XP. Your link is on the XP page in the Invite friends card. Get your link…XP, Badges & Rewards

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