offtheave
Help Center

How can we help?

31 articles for “sign-up”

  1. Signing in with Google, Discord or a walletBesides email and password, you can sign in with Google, X, Facebook, Discord or Reddit, or with a Solana wallet (Phantom, Backpack or Solflare). You can add or remove…Account & Sign-in
  2. Keeping your account safeUse a strong password you don't use anywhere else, turn on two-step sign-in, and check which devices are signed in from time to time. Everything below is in Settings →…Privacy & Safety
  3. I can't sign inMost sign-in problems come down to a forgotten password, an email address that hasn't been confirmed yet, or too many wrong tries in a row. Find the message you're…Account & Sign-in
  4. How do I set up two-step sign-in?Two-step sign-in asks for a 6-digit code from an authenticator app after your password, so a stolen password alone isn't enough to get into your account. Turn it on in…Account & Sign-in
  5. How do I create an account?…X, Facebook, Discord or Reddit, or with a Solana wallet. Sign-up has three steps: Account , Profile and Plan . You need to be 13 or older to join. Step 1: Account…Getting Started
  6. How do I manage my devices?Settings → Security has a list called Where you're signed in . It shows each browser or device that signed in to your account, and lets you sign any of them out. What…Account & Sign-in
  7. Why was my account suspended or banned?Accounts are suspended or banned when a moderator finds that they broke our Terms of Service . A suspension lasts a set number of days; a ban is permanent. The reason is…Privacy & Safety
  8. How do I change my password?Go to Settings → Account , find Password , enter your current password and your new one twice, then select Change password . You stay signed in on the device you're…Account & Sign-in
  9. How do I confirm my email?When you sign up, we email you a link titled Confirm your email for offtheave . Open it within 24 hours and your account is confirmed. You can't sign in with your email…Account & Sign-in
  10. How do I get support?Start with the Help Center . If you can't find your answer, send us a message from the Contact page. We reply by email, usually within 1–2 business days. Send us a…Getting Started
  11. Inviting friends (referrals)…invite where it's shown, to send it. Your link is your sign-up page with your username added, like /register?ref=yourname . How your friend signs up They open your…XP, Badges & Rewards
  12. How do I delete my account?Go to Settings → Security , scroll to Delete account and select Delete my account . You'll type your username (and your password, if you have one) to confirm. Deleting…Account & Sign-in
  13. Why was my new account blocked?A new account can be stopped if it's linked to another account that's banned, or if it's made on the same device as an account that has reached its plan's storage limit.…Privacy & Safety
  14. What are the username rules?…username is reserved. Try another. Checking a name On the sign-up page , the username field checks as you type. You'll see offtheave.com/yourname is yours when it's…Account & Sign-in
  15. Do you accept $DORA?$DORA is a token on the Solana blockchain. offtheave has $DORA payments built in, but they're only offered when they're switched on. When they aren't, you won't see a…Plans & Billing
  16. Can I download music?Yes, when the artist allows it. Sign in, open the song or mixtape, and select Download . Free downloads count toward your plan's daily download limit. Music you've…Music
  17. Can I have more than one account?No. Our Terms allow one account per person. Extra accounts made to get around a ban, to get around your plan's limits, to fake engagement or to pretend to be someone…Account & Sign-in
  18. TipsTips let you send a creator money directly as $DORA, from your Solana wallet to theirs. Tipping is only available when it's switched on for the site. When it isn't, you…Selling & Payouts
  19. How do I change my email?Change it in Settings → Account under Email . The new address only takes over after you open the confirmation link we send to it, so your email stays the same until…Account & Sign-in
  20. How do I edit my profile?Go to Edit profile (or select Edit profile on your own profile). There you can change your photo, cover, display name, bio, location, links, Anthem and voice intro, and…Account & Sign-in
  21. My song won't play or its artwork is missingMost playback problems come from who's allowed to hear the upload, a guest listening limit, or a connection problem. Missing artwork is usually because none was added or…Music
  22. Do I have to pay to listen?No. Listening on offtheave is free. With a free account you can play as much music as you like. If you're not signed in, you can still listen, but only up to a daily…Music
  23. Can I change my username?Your username can't be changed once your account is created, but your display name can be changed anytime. Most people only need to change the display name, since that's…Account & Sign-in
  24. How do I stay updated on new features?The offtheave team posts announcements and new features in the Site Information community at /community/site-updates . You may also get announcements from the offtheave…Getting Started
  25. What is offtheave?offtheave is a music and creator community for independent artists and the people who love their music. You can upload and sell your songs, beats, mixtapes and videos,…Getting Started
  26. How can I pay?You can pay by card (through Stripe) or with XP you've earned on offtheave. Where $DORA payments are available, you can also pay with $DORA from a linked Solana wallet.…Plans & Billing
  27. My upload was taken down for copyright. What now?When a copyright owner sends us a valid notice about something you uploaded, we make it private so only you can see it, and we email and notify you. If you believe it…Privacy & Safety
  28. How does Continue watching work?When you stop a video partway through, offtheave remembers where you left off. The next time you open it, it picks up from that spot, and it shows in the Continue…Videos & Shorts
  29. Creator Studio analyticsGo to Creator Studio → Overview and open the Analytics tab to see how your songs, mixtapes, videos and shorts are doing. Everyone gets the basics; deeper numbers unlock…Creator Studio
  30. Receipts and purchase historyEverything you've bought and sold on offtheave is on your Purchases page, newest first, with receipts. Plan payments are also listed under Billing history in Settings →…Plans & Billing

Browse by topic

Still need help?

Send us a message and a person will get back to you by email (you don’t need an account).

Contact us Copyright issue