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31 articles for “sign-in”

  1. How do I set up two-step sign-in?Two-step sign-in asks for a 6-digit code from an authenticator app after your password, so a stolen password alone isn't enough to get into your account. Turn it on in…Account & Sign-in
  2. Signing in with Google, Discord or a wallet…under Ways to sign in . If you’ve turned on two-step sign-in, you’ll also enter your code after signing in with a service or your wallet. See How do I set up…Account & Sign-in
  3. Keeping your account safe…password you don't use anywhere else, turn on two-step sign-in, and check which devices are signed in from time to time. Everything below is in Settings → Security…Privacy & Safety
  4. I can't sign inMost sign-in problems come down to a forgotten password, an email address that hasn't been confirmed yet, or too many wrong tries in a row. Find the message you're…Account & Sign-in
  5. How do I create an account?Go to Join free and sign up with your email, with Google, X, Facebook, Discord or Reddit, or with a Solana wallet. Sign-up has three steps: Account , Profile and Plan .…Getting Started
  6. How do I manage my devices?…it out. Change your password right away. Turn on two-step sign-in . Check that the email in Settings → Account is still yours. The network address is an IP address,…Account & Sign-in
  7. Why was my account suspended or banned?Accounts are suspended or banned when a moderator finds that they broke our Terms of Service . A suspension lasts a set number of days; a ban is permanent. The reason is…Privacy & Safety
  8. How do I change my password?…sign in again afterward. You can also do this from the sign-in page; see I can't sign in . No password yet? If you signed up with Google, X, Facebook, Discord,…Account & Sign-in
  9. How do I confirm my email?…check spam in the meantime. Using Forgot password? on the sign-in page and choosing a new password from that email also confirms your address, since it proves the…Account & Sign-in
  10. How do I get support?…need to follow up. Topics and what to include Account & sign-in: your username. Never send us your password. Billing & payouts: the receipt number, if you have one.…Getting Started
  11. Inviting friends (referrals)Share your invite link, and when someone signs up with it and confirms their email, you earn XP. Your link is on the XP page in the Invite friends card. Get your link…XP, Badges & Rewards
  12. How do I delete my account?Go to Settings → Security , scroll to Delete account and select Delete my account . You'll type your username (and your password, if you have one) to confirm. Deleting…Account & Sign-in
  13. Why was my new account blocked?…computer. Open the Contact page and choose Account & sign-in . Tell us the username of your new account (or the email you tried to sign up with) and the exact…Privacy & Safety
  14. What are the username rules?Your username is your @handle and the address of your profile (offtheave.com/yourname). It must be 3 to 30 characters long and can use only letters, numbers, periods,…Account & Sign-in
  15. Do you accept $DORA?$DORA is a token on the Solana blockchain. offtheave has $DORA payments built in, but they're only offered when they're switched on. When they aren't, you won't see a…Plans & Billing
  16. Can I download music?Yes, when the artist allows it. Sign in, open the song or mixtape, and select Download . Free downloads count toward your plan's daily download limit. Music you've…Music
  17. Can I have more than one account?…you believe it's a mistake, contact us and pick Account & sign-in . Include the usernamesAccount & Sign-in
  18. TipsTips let you send a creator money directly as $DORA, from your Solana wallet to theirs. Tipping is only available when it's switched on for the site. When it isn't, you…Selling & Payouts
  19. How do I change my email?Change it in Settings → Account under Email . The new address only takes over after you open the confirmation link we send to it, so your email stays the same until…Account & Sign-in
  20. How do I edit my profile?Go to Edit profile (or select Edit profile on your own profile). There you can change your photo, cover, display name, bio, location, links, Anthem and voice intro, and…Account & Sign-in
  21. My song won't play or its artwork is missingMost playback problems come from who's allowed to hear the upload, a guest listening limit, or a connection problem. Missing artwork is usually because none was added or…Music
  22. Do I have to pay to listen?No. Listening on offtheave is free. With a free account you can play as much music as you like. If you're not signed in, you can still listen, but only up to a daily…Music
  23. Can I change my username?…you need removed, contact us and pick Account & sign-in . Tell us your current username and what's wrong. We can't promise a change. If you signed up with…Account & Sign-in
  24. How do I stay updated on new features?…The offtheave team will never ask for your password or sign-in codes in a message or email. See Keeping your account safe . Follow us elsewhere offtheave is…Getting Started
  25. What is offtheave?offtheave is a music and creator community for independent artists and the people who love their music. You can upload and sell your songs, beats, mixtapes and videos,…Getting Started
  26. How can I pay?You can pay by card (through Stripe) or with XP you've earned on offtheave. Where $DORA payments are available, you can also pay with $DORA from a linked Solana wallet.…Plans & Billing
  27. My upload was taken down for copyright. What now?When a copyright owner sends us a valid notice about something you uploaded, we make it private so only you can see it, and we email and notify you. If you believe it…Privacy & Safety
  28. Receipts and purchase historyEverything you've bought and sold on offtheave is on your Purchases page, newest first, with receipts. Plan payments are also listed under Billing history in Settings →…Plans & Billing
  29. How do I send a quick message?A quick message lets you send someone a short direct message without leaving the page you're on. It goes into your normal conversation with them in Messages . Where to…Messages & Notifications
  30. How does Continue watching work?When you stop a video partway through, offtheave remembers where you left off. The next time you open it, it picks up from that spot, and it shows in the Continue…Videos & Shorts

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