offtheave
Help Center

How can we help?

57 articles for “upload limits”

  1. Upload limits and storageEvery plan comes with music storage, video storage, and a largest file size for a single song or video. Your plan's current numbers are in the table below. You can see…Music
  2. How do I upload a song?…meter under Publishing shows what the upload will use. See Upload limits and storage . Artwork can be a JPG, PNG, GIF or WebP up to 10 MB. Scheduling a release needs a…Music
  3. Which plan is right for me?…What do paid plans include? Paying for a plan with XP Upload limits andPlans & Billing
  4. What files can I upload?…and everything together has to fit in your storage. See Upload limits and storage for your plan's numbers. Tips for the best result MP3 or AAC/M4A files are smaller,…Music
  5. How do I upload a mixtape?…do they. All tracks count toward your music storage. See Upload limits and storage . Troubleshooting "Track 3: attach its file again" : the browser couldn't keep that…Music
  6. What do paid plans include?Paid plans (Bronze, Silver and Gold) give you more storage and bigger uploads, a larger share of your sales, more of the Booth and Canvas, deeper analytics and a few…Plans & Billing
  7. Is offtheave free?…videos, shorts and photos, up to your plan's storage and upload limits. Posting, commenting, reposting, messages and voice notes. Joining communities, playlists,…Getting Started
  8. Why was my new account blocked?…or free up space by deleting uploads you don't need. See Upload limits and storage . Once that account is no longer at its limit, you can try again. What to do if…Privacy & Safety
  9. My Library…getting close, it shows which plan gives you more. See Upload limits and storage . Plays · 7 days (or Views for video) and New followers · 7 days , compared with…Music
  10. What is the Vault?…aren’t released yet. Related How do I upload a mixtape? Upload limits and storage How do I design a cover inCreator Studio
  11. How do I upload a video?Go to Upload , choose Video , then either upload a video file or paste a YouTube link. Give it a title, add a thumbnail and details if you like, and press Upload video .…Videos & Shorts
  12. Free vs. paid accountsA free account lets you listen, upload, post and join the community. Paid plans (Bronze, Silver and Gold) raise your limits, like storage and upload sizes, and add tools…Account & Sign-in
  13. What is XP and how do I earn it?XP is offtheave's points. You earn it by uploading, taking part and getting noticed, and you can spend it on plans, badges, boosts and music, or withdraw it as $DORA.…XP, Badges & Rewards
  14. Can I have more than one account?…the one you have. Paid plans raise your storage and upload limits and add more tools. See Free vs. paid accounts . Want a different name or a fresh start? You…Account & Sign-in
  15. Promo codesPromo codes let you give fans a discount on your songs, beats and mixtapes. You create them in Creator Studio → Promos . Promo codes come with some paid plans, and how…Selling & Payouts
  16. How do shorts work?Shorts are quick vertical videos that play full screen, one after another. Upload one from Upload → Short , or post a YouTube Shorts link. Anyone can watch shorts; you…Videos & Shorts
  17. How do I add and manage photos?You add photos to one of your albums, with an optional caption for each. Each photo gets its own page where people can react, comment, save, repost and share it. Add…Stories & Photos
  18. What isn't allowed on offtheave?Be respectful, post only what you have the rights to, and keep it real. Harassment, hate, sexual content, spam, fake plays and infringing uploads aren't allowed. The…Getting Started
  19. How do I cancel my plan?Go to Settings → Membership and click Cancel plan . Automatic billing stops, and you keep everything in your plan until the end of the period you already paid for. After…Plans & Billing
  20. How do I get support?Start with the Help Center . If you can't find your answer, send us a message from the Contact page. We reply by email, usually within 1–2 business days. Send us a…Getting Started
  21. How do I confirm my email?When you sign up, we email you a link titled Confirm your email for offtheave . Open it within 24 hours and your account is confirmed. You can't sign in with your email…Account & Sign-in
  22. How do I set up two-step sign-in?Two-step sign-in asks for a 6-digit code from an authenticator app after your password, so a stolen password alone isn't enough to get into your account. Turn it on in…Account & Sign-in
  23. How do stories work?A story is a photo or short video you share for 24 hours, with optional text and a clip of a song. After 24 hours it disappears on its own. Stories sit in the row at the…Stories & Photos
  24. Anthem and voice introYour Anthem is a song you pick to feature at the top of your profile, where visitors can play it. Your voice intro is a short recording of you that sits on your profile…Account & Sign-in
  25. Paying for a plan with XPAny paid plan can be bought with XP instead of a card. XP pays for one month or one year at a time and doesn't renew on its own. 1 XP is worth $0.01, so a plan's XP…Plans & Billing
  26. LevelsYour level comes from your lifetime XP: everything you've ever earned on offtheave. It goes up as you earn and never goes down when you spend or withdraw XP. Only…XP, Badges & Rewards
  27. How do I create a community?Go to Start a community (the New community or Create a community button on the Community page), fill in the basics, pick public or private, add optional rules and tags,…Communities
  28. My song won't play or its artwork is missingMost playback problems come from who's allowed to hear the upload, a guest listening limit, or a connection problem. Missing artwork is usually because none was added or…Music
  29. What's the difference between a single, a beat and a mixtape?A song (single) is one track that stands on its own. A beat is an instrumental you can sell to other artists with licenses. A mixtape is a group of tracks released…Music
  30. How do I sell my music?Turn on For sale in the Selling section when you upload or edit a song or mixtape, and set a price in dollars, XP, or both. Beats sell through license tiers instead of a…Selling & Payouts

Browse by topic

Still need help?

Send us a message and a person will get back to you by email (you don’t need an account).

Contact us Copyright issue