offtheave
Help Center

How can we help?

32 articles for “quick-message”

  1. How do messages work?Messages are private, one-to-one conversations with other members. They update live: new messages, typing, read ticks and reactions show up without refreshing. You'll…Messages & Notifications
  2. How do I send a quick message?A quick message lets you send someone a short direct message without leaving the page you're on. It goes into your normal conversation with them in Messages . Where to…Messages & Notifications
  3. How do shorts work?Shorts are quick vertical videos that play full screen, one after another. Upload one from Upload → Short , or post a YouTube Shorts link. Anyone can watch shorts; you…Videos & Shorts
  4. Reposts and sharingRepost puts someone's song, mixtape, playlist, video or post into your followers' feeds, with your own note if you want. Share gives you a link, quick buttons for other…Music
  5. What is Creator Studio?Creator Studio is your home base for making, releasing, promoting and selling your work. Open it from the menu under Creator Studio → Overview , or go to…Creator Studio
  6. Timestamped commentsWhile a song, mixtape, playlist, video or short is playing, the comment you write is pinned to that moment, like "Commenting at 1:15". Other people can select the time…Music
  7. What are message requests?When someone you don't follow messages you for the first time, the conversation waits in Requests instead of your Inbox. It stays there until you accept it or reply. The…Messages & Notifications
  8. Signing in with Google, Discord or a walletBesides email and password, you can sign in with Google, X, Facebook, Discord or Reddit, or with a Solana wallet (Phantom, Backpack or Solflare). You can add or remove…Account & Sign-in
  9. I can't sign inMost sign-in problems come down to a forgotten password, an email address that hasn't been confirmed yet, or too many wrong tries in a row. Find the message you're…Account & Sign-in
  10. How do I get support?Start with the Help Center . If you can't find your answer, send us a message from the Contact page. We reply by email, usually within 1–2 business days. Send us a…Getting Started
  11. How do I suggest a feature?Send your idea from the Contact page and choose Something else . Every message is read by the team, and ideas from members shape what we build next. Step by step Open…Getting Started
  12. How do I block or mute someone?Open the ⋯ menu on the person's profile, post or comment and choose Mute or Block . Muting quietly hides them from you. Blocking cuts off contact both ways. You can undo…Privacy & Safety
  13. How do notifications work?Your notifications live at Notifications (the bell at the top of the site). A dot on the bell means you have something new. Everything we notify you about shows up here,…Messages & Notifications
  14. How do voice notes work?You can record a short voice note and add it to posts, comments and replies, community posts, a community's welcome and rules, direct messages, and your profile's voice…Messages & Notifications
  15. How do I stay updated on new features?The offtheave team posts announcements and new features in the Site Information community at /community/site-updates . You may also get announcements from the offtheave…Getting Started
  16. How do I choose which emails I get?You choose which emails we send in Settings → Notifications . These switches only affect email. Everything still shows up in your notifications on the site. What you can…Messages & Notifications
  17. My post was removed, or I was banned from a communityCommunity moderators can remove posts and ban members from their community. You'll get a notification either way, usually with a reason. A community ban only affects…Communities
  18. How do I change my email?Change it in Settings → Account under Email . The new address only takes over after you open the confirmation link we send to it, so your email stays the same until…Account & Sign-in
  19. Upload limits and storageEvery plan comes with music storage, video storage, and a largest file size for a single song or video. Your plan's current numbers are in the table below. You can see…Music
  20. What files can I upload?For music, you can upload MP3, M4A, AAC, WAV and FLAC audio files. Artwork can be JPG, PNG, GIF or WebP . Videos can be MP4, MOV, M4V, WebM or MKV . Beat stems go up as…Music
  21. Is offtheave free?Yes. Creating an account is free, and a free account lets you upload, post, follow, message and join communities. Paid plans (Bronze, Silver and Gold) are optional. They…Getting Started
  22. What do paid plans include?Paid plans (Bronze, Silver and Gold) give you more storage and bigger uploads, a larger share of your sales, more of the Booth and Canvas, deeper analytics and a few…Plans & Billing
  23. How do communities work?Communities are groups built around a sound, a city, a crew or a topic. Each one has an address like c/name , its own feed of posts, rules and moderators. Members post,…Communities
  24. Why was my new account blocked?A new account can be stopped if it's linked to another account that's banned, or if it's made on the same device as an account that has reached its plan's storage limit.…Privacy & Safety
  25. Buying music and beatsClick Buy on a song or mixtape, or Buy a license on a beat, choose how to pay, and add it to your cart. Check out by card or with XP. What you buy goes straight to Your…Selling & Payouts
  26. How do I report something?Open the ⋯ menu on the post, comment, song, video, profile or other item and choose Report . Pick a reason, add details if you like, and select Send report . It goes…Privacy & Safety
  27. Keeping your account safeUse a strong password you don't use anywhere else, turn on two-step sign-in, and check which devices are signed in from time to time. Everything below is in Settings →…Privacy & Safety
  28. How do I post in a community?Open the community and tap Create post . Choose Text or Poll , give it a title, add a tag if the community uses them, choose who can see it, and tap Post . Who can post…Communities
  29. How do I add and manage photos?You add photos to one of your albums, with an optional caption for each. Each photo gets its own page where people can react, comment, save, repost and share it. Add…Stories & Photos
  30. Inviting friends (referrals)Share your invite link, and when someone signs up with it and confirms their email, you earn XP. Your link is on the XP page in the Invite friends card. Get your link…XP, Badges & Rewards

Browse by topic

Still need help?

Send us a message and a person will get back to you by email (you don’t need an account).

Contact us Copyright issue