offtheave
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97 articles for “help”

  1. How can I get more streams?More streams come from making your music easy to find and giving people reasons to share it. Use the tools offtheave already has: complete release details, playlists,…Music
  2. What do paid plans include?Paid plans (Bronze, Silver and Gold) give you more storage and bigger uploads, a larger share of your sales, more of the Booth and Canvas, deeper analytics and a few…Plans & Billing
  3. How do I upload a video?Go to Upload , choose Video , then either upload a video file or paste a YouTube link. Give it a title, add a thumbnail and details if you like, and press Upload video .…Videos & Shorts
  4. How do I get support?Start with the Help Center . If you can't find your answer, send us a message from the Contact page. We reply by email, usually within 1–2 business days. Send us a…Getting Started
  5. Keeping your account safeUse a strong password you don't use anywhere else, turn on two-step sign-in, and check which devices are signed in from time to time. Everything below is in Settings →…Privacy & Safety
  6. What is Creator Studio?Creator Studio is your home base for making, releasing, promoting and selling your work. Open it from the menu under Creator Studio → Overview , or go to…Creator Studio
  7. Do I have to pay to listen?No. Listening on offtheave is free. With a free account you can play as much music as you like. If you're not signed in, you can still listen, but only up to a daily…Music
  8. Which plan is right for me?Start with what you actually do on offtheave: how much you upload, whether you sell, and which creator tools you use. Free covers listening, posting and uploading within…Plans & Billing
  9. How do I create an account?Go to Join free and sign up with your email, with Google, X, Facebook, Discord or Reddit, or with a Solana wallet. Sign-up has three steps: Account , Profile and Plan .…Getting Started
  10. Free vs. paid accountsA free account lets you listen, upload, post and join the community. Paid plans (Bronze, Silver and Gold) raise your limits, like storage and upload sizes, and add tools…Account & Sign-in
  11. How do messages work?Messages are private, one-to-one conversations with other members. They update live: new messages, typing, read ticks and reactions show up without refreshing. You'll…Messages & Notifications
  12. What is XP and how do I earn it?XP is offtheave's points. You earn it by uploading, taking part and getting noticed, and you can spend it on plans, badges, boosts and music, or withdraw it as $DORA.…XP, Badges & Rewards
  13. How do I spend XP?You can spend XP on a plan, on badges, on boosts for your content, and on songs, beats and mixtapes whose sellers accept XP. Everything goes through your cart : choose…XP, Badges & Rewards
  14. Is offtheave free?Yes. Creating an account is free, and a free account lets you upload, post, follow, message and join communities. Paid plans (Bronze, Silver and Gold) are optional. They…Getting Started
  15. How do I upload a song?Go to Upload , drop in your audio file (or choose Song or beat ), give it a title, and select Upload song . Everything else on the form is optional, but the more you…Music
  16. How do I sell my music?Turn on For sale in the Selling section when you upload or edit a song or mixtape, and set a price in dollars, XP, or both. Beats sell through license tiers instead of a…Selling & Payouts
  17. Why was my account suspended or banned?Accounts are suspended or banned when a moderator finds that they broke our Terms of Service . A suspension lasts a set number of days; a ban is permanent. The reason is…Privacy & Safety
  18. What isn't allowed on offtheave?…or interfering with how it works. Anything illegal, or helping someone else break the law. Your uploads and the rights in them You keep ownership of what you…Getting Started
  19. How do I get paid?Card sales are paid out through Stripe. Set up payouts once in Settings → Payments : Stripe asks for your details and bank account, and after that your share of each…Selling & Payouts
  20. How do boosts work?A boost is a paid promotion that puts something of yours in front of more people across offtheave. Pick what to boost, write a short ad, set a budget and dates, and pay…Creator Studio
  21. How do I post in a community?Open the community and tap Create post . Choose Text or Poll , give it a title, add a tag if the community uses them, choose who can see it, and tap Post . Who can post…Communities
  22. I can't sign inMost sign-in problems come down to a forgotten password, an email address that hasn't been confirmed yet, or too many wrong tries in a row. Find the message you're…Account & Sign-in
  23. Upload limits and storageEvery plan comes with music storage, video storage, and a largest file size for a single song or video. Your plan's current numbers are in the table below. You can see…Music
  24. How do I stay updated on new features?The offtheave team posts announcements and new features in the Site Information community at /community/site-updates . You may also get announcements from the offtheave…Getting Started
  25. My post was removed, or I was banned from a communityCommunity moderators can remove posts and ban members from their community. You'll get a notification either way, usually with a reason. A community ban only affects…Communities
  26. How can I pay?You can pay by card (through Stripe) or with XP you've earned on offtheave. Where $DORA payments are available, you can also pay with $DORA from a linked Solana wallet.…Plans & Billing
  27. How do photo albums work?Photos on offtheave live in albums on your profile's Photos tab. Each album has its own page, a cover photo, a description, and a setting for who can see it. The photos…Stories & Photos
  28. How do I design a cover in Canvas?Canvas is a design studio in your browser for cover art, posts, stories, video thumbnails and profile banners. Open it from the menu under Creator Studio → Design Cover…Creator Studio
  29. Do you accept $DORA?$DORA is a token on the Solana blockchain. offtheave has $DORA payments built in, but they're only offered when they're switched on. When they aren't, you won't see a…Plans & Billing
  30. Paying for a plan with XPAny paid plan can be bought with XP instead of a card. XP pays for one month or one year at a time and doesn't renew on its own. 1 XP is worth $0.01, so a plan's XP…Plans & Billing

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