How can we help?

What offtheave is, joining, getting help and the house rules.

• What is offtheave?
• Is offtheave free?
• How do I create an account?

Signing in, your profile, email, password, two-step sign-in and closing your account.

• I can't sign in
• How do I edit my profile?
• How do I change my email?

Uploading and releasing music, downloads, playlists, your library and the charts.

• Do I have to pay to listen?
• How do I upload a song?
• How do I upload a mixtape?

Uploading, editing and watching videos and shorts.

• How do I upload a video?
• How do shorts work?
• How does Continue watching work?

Boosts, analytics, the Booth, Canvas and your Vault.

• What is Creator Studio?
• Creator Studio analytics
• How do boosts work?

Selling music and beats, licenses, fees, promo codes, tips and getting paid.

• How do I sell my music?
• Beat licenses
• Selling fees

Choosing, paying for, changing and canceling a plan, and your receipts.

• Which plan is right for me?
• What do paid plans include?
• How do I upgrade or change my plan?

Earning and spending XP, levels, badges and referrals.

• What is XP and how do I earn it?
• How do I spend XP?
• Withdrawing XP as $DORA

Joining, starting, posting in and moderating communities.

• How do communities work?
• How do I create a community?
• How do I post in a community?

Direct messages, message requests, voice notes and your alerts.

• How do messages work?
• What are message requests?
• How do I send a quick message?

Stories, photos and photo albums.

• How do stories work?
• How do photo albums work?
• How do I add and manage photos?

Who sees what, blocking, reporting, copyright takedowns and account actions.

• My upload was taken down for copyright. What now?
• How do I block or mute someone?
• How do I report something?