How do I get support?
On this page
Start with the Help Center. If you can't find your answer, send us a message from the Contact page. We reply by email, usually within 1–2 business days.
Send us a message
- Open Contact us.
- Under What's this about?, pick a topic. Each one shows a hint about what to include.
- Check your Name and Email. If you're signed in, they're filled in for you. We reply to this email, so make sure it's right.
- Write your Message (at least 10 characters, up to 5,000).
- If you're not signed in, complete the reCAPTCHA.
- Select Send message. You'll get a reference number. Keep it in case you need to follow up.
Topics and what to include
- Account & sign-in: your username. Never send us your password.
- Billing & payouts: the receipt number, if you have one. Your receipts are in Purchases.
- Report a bug: the page link, what you expected, what happened, and your device and browser.
- Privacy request: what you'd like: a copy of your information, a correction, or deletion. We'll confirm it's you first.
- Partnerships & press: who you are and what you have in mind.
- Something else: anything that doesn't fit above, including feature ideas.
Other ways to get help
- Copyright problems go through the Copyright & DMCA page, not the Contact form. See How do I file a DMCA notice?.
- A post, song, video or member breaking the rules? Use Report in its ⋯ menu. It goes straight to the moderators. See How do I report something?.
- Tips from other members: communities are a good place to ask how others use a feature. Anything about your account or payments should still come to us through the Contact page.
Limits and troubleshooting
- You can send up to 5 messages an hour. If you see "You've sent several messages in the last hour," wait a bit before sending another.
- One clear message is faster than several short ones. If you need to add something, reply to our email or mention your reference number.
- Can't sign in to your account? You don't need to be signed in to use the Contact page. Choose Account & sign-in and tell us your username. Also see I can't sign in.
offtheave staff will never ask for your password, your two-step sign-in codes or your wallet's recovery phrase.
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