How do I cancel my plan?
On this page
Go to Settings → Membership and click Cancel plan. Automatic billing stops, and you keep everything in your plan until the end of the period you already paid for. After that you're on Free. You can change your mind any time before that date.
Step by step
- Open Settings → Membership.
- Under Your plan, click Cancel plan.
- Read the summary and confirm with Cancel plan.
- Your plan now shows Ending with the date it ends. You'll also get a notification.
Changed your mind?
Before the end date, go back to Settings → Membership and click Keep my plan. Automatic billing turns back on and your card is charged again on the renewal date. Once the end date has passed, you can't restore it; buy a plan again from the Plans page instead.
XP and $DORA plans
Plans paid with XP (or $DORA) don't renew on their own, so there's nothing to cancel. Settings → Membership shows the date they're paid through, and they end then. If you want to keep going, use Add more time close to the end date. See Paying for a plan with XP.
What happens when your plan ends
- You move to Free automatically. Your plan badge is removed.
- Nothing you've uploaded is deleted. Your music, videos, posts and purchases stay.
- If you're over Free's storage, you can't upload more until you delete something or upgrade again. Check the meters in Settings → Membership.
- Paid-only features lock: for example, promo codes in your store stop working, and Booth and Canvas go back to Free's limits.
- Sales still work. You keep Free's share of any sale made after your plan ends.
Refunds
Canceling doesn't refund the current period; you keep the plan until it ends instead. Refunds for partial periods aren't given, except where the law requires it. See the Terms.
Troubleshooting
- There's no Cancel plan button. Your plan was paid with XP or $DORA and won't renew, or you're already on Free.
- Your plan shows "Payment due". Your last card payment didn't go through. Update your card from the payment link in the email you received, or pick your plan again on the Plans page. If a card plan stays unpaid, it ends and you move to Free.
- You were charged after canceling. Check the date on your receipt at Purchases. If it's after you canceled, contact us under Billing & payouts on the Contact page.