Please make sure you use the e-mail attached to your off the ave account. Also make sure that your e-mail address is still active. Otherwise, you'll never receive the forgot password e-mail.
If you do not receive a forgot password e-mail within 5 minutes, can't remember your e-mail address, or no longer have access to your e-mail, contact us
and we will help you regain access to your off the ave account.